Privacy Policy

1. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and billing information
• Government-issued ID for registration purposes
• Special requests and preferences
• Emergency contact information

Automatic Information

• Website usage data and cookies
• IP address and browser information
• Device information and location data (with consent)
• Security camera footage in public areas

2. How We Use Your Information

We use your personal information to:

• Process reservations and provide hotel services
• Communicate with you about your stay
• Process payments and prevent fraud
• Improve our services and facilities
• Send promotional materials (with your consent)
• Comply with legal and regulatory requirements
• Ensure the safety and security of our guests and property

3. Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our business
• Payment Processors: To process credit card transactions securely
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent for marketing purposes

We never sell your personal information to third parties.

4. Data Security

5. Your Rights

Under Canadian privacy law, you have the right to:

6. Cookies and Website Usage

Our website uses cookies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage patterns
• Marketing Cookies: For targeted advertising (with consent)
• Preference Cookies: To remember your settings

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary for:

• Providing our services to you
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing agreements
• Protecting our legitimate business interests

Guest registration information is typically retained for 7 years as required by Canadian law.

8. International Transfers

If we transfer your personal information outside of Canada, we ensure appropriate safeguards are in place, including:

• Adequate protection as determined by Canadian authorities
• Standard contractual clauses
• Your explicit consent when required
• Compliance with applicable international privacy frameworks

9. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you via email for material changes
• Obtain your consent when required by law